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MULTILINGUAL SERVICE
We are a multilingual customer care and contact center providing omnichannel services 24/7/365 from our global branches in Argentina, Armenia, Azerbaijan, Brazil, Germany, India, Kazakhstan, Lithuania, Portugal, Romania, Russia, Senegal, South Korea, Syria, Turkey, Ukraine, and the USA.Choose your country and language to explore LUATEL in your local experience.
© LUATEL™ GmbH, Mannheim. All Rights reserved.
Select your country and language to explore in your local experience.
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LUATEL Privacy Policy
Last updated: November 2025
Thank you for visiting the LUATEL GmbH website and for your interest in our company.
We take the protection of your personal data seriously and process all information strictly in accordance with the General Data Protection Regulation (GDPR) and applicable national data-protection laws.
I. Controller
LUATEL GmbH
Q 7, 24
68161 Mannheim, Germany
HRB 747705
Email: [email protected]Data Protection Officer: (Email) [email protected]This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with LUATEL in a business context.
II. Data Processing When Visiting Our Website
1. Server Log Files
When you access our website, your browser automatically transmits technical information such as:
• IP address
• date and time of access
• browser type and version
• operating system
• referrer URL
• pages accessed
This data is required for displaying the website properly and ensuring its stability and security.Legal basis: Art. 6(1)(f) GDPR — legitimate interest in secure and reliable website operation.
Retention: up to 14 days.2. Hosting
Our website is hosted by a service provider within the European Union under a data-processing agreement (Art. 28 GDPR).3. Security Measures
We use technical and organizational measures to protect data from loss, destruction, unauthorized access, or manipulation. These are continuously updated as technological developments occur.4. Necessity of Processing
Processing this technical data is essential to operating our website.
III. Contact and Communication Features
1. Contact Forms and Email Communication
When you contact us via a form or email, we process:
• name (optional)
• email address
• message content
• date and time
• IP address (via website forms)Legal basis: Art. 6(1)(f) GDPR and Art. 6(1)(b) GDPR (pre-contractual context).
Data is deleted once no longer needed unless retention obligations apply.2. Callback Service
We process:
• name
• phone number
• preferred callback time
• IP address (form use)
Retention: 14 days.3. Click-to-Chat
We process:
• date and time
• browser and device data
• chat data (stored locally in your browser)
• optional information you provide4. Click-to-Talk
We process:
• anonymized session ID
• browser data
• time and duration of the call
• optional information
Retention: 14 days.
IV. Cookies and Consent Management
1. General
We use cookies for basic website functions, user experience, and—if you consent—analytics.2. Types of Cookies
Necessary cookies: essential for website operation.
Analytics cookies (Google Analytics): processed only with your consent (Art. 6(1)(a) GDPR).
Marketing cookies: currently none used.3. Cookiebot
Cookiebot records:
• anonymized IP address
• timestamp of consent
• browser information
• consent ID
Retention of consent cookie: 12 months.4. Managing Cookies
You may change or withdraw your cookie settings anytime.
V. Use of Google Services and Other Third Parties
1. Google Analytics
We use Google Analytics with IP anonymization. Google may process:
• browser information
• device data
• anonymized IP address
• user interactions
Data may be transferred to the USA under Standard Contractual Clauses.2. Google reCAPTCHA
Used to protect forms. Processes:
• IP address
• browser data
• behavior patterns3. Google Fonts
Fonts may be loaded locally or via Google servers.4. Other Providers
Hosting, IT, communications, and security providers may process data under our instructions (Art. 28 GDPR).
VI. Processing of Personal Data in the Application Process
We process applicant data solely for hiring decisions.Processed data includes:
• name, address, contact details
• CV, certificates, qualifications
• interview and communication dataLegal basis: Art. 6(1)(b), Art. 6(1)(f) GDPR, Art. 88 GDPR with §26 BDSG.Storage: application data is deleted after six months unless legal requirements require retention.Talent Pool: only with your explicit consent; data stored for up to two years.VII. Data Processing on Our Social Media PagesWe maintain profiles on:
• Facebook
• Instagram
• LinkedIn
• XingEach platform processes data independently; we receive anonymized analytics only.Legal basis: Art. 6(1)(f) GDPR — legitimate interest in public communication.
VIII. Transfer of Personal Data to Third Countries
Transfers occur only if:
• an adequacy decision exists, or
• Standard Contractual Clauses apply, or
• you consent, or
• required for contractual performance.US transfers pose specific risks; we evaluate necessary safeguards.IX. Disclosure of Personal DataData is disclosed only when:
• required for contract fulfillment,
• legally required,
• based on legitimate interest,
• with your consent.Internal recipients: customer service, HR, management, IT.
External processors: hosting, IT, communications, security, HR systems.X. Rights of Data SubjectsYou have the right to:
• access (Art. 15 GDPR)
• rectification (Art. 16 GDPR)
• erasure (Art. 17 GDPR)
• restriction (Art. 18 GDPR)
• data portability (Art. 20 GDPR)
• object (Art. 21 GDPR)
• withdraw consent (Art. 7 GDPR)
• lodge a complaint (Art. 77 GDPR)XI. External Links
We are not responsible for external sites and remove links immediately upon becoming aware of violations.XII. Security of Data Processing
We use extensive technical and organizational measures, including:
• SSL/TLS encryption
• firewalls and intrusion detection
• controlled access rights
• secure EU-based servers
• employee training
• documented incident response procedures© LUATEL GmbH, Mannheim. All rights reserved.
Hear the smile in our voice
LUATEL GmbH – Imprint & Legal Notice
LUATEL GmbH
Q7, 24
68161 Mannheim
GermanyAuthorized Representatives
Alper Oezcan (CEO)
Nüket Kurulay (COO)
Frank Schleicher (CFO)Contact
Phone: +49 621 37909303
Email: [email protected]Register Court: District Court of Mannheim
Commercial Register Number: HRB 747705
VAT Identification Number: DE364133966Content Responsibility (Section 55 (2) RStV)
Alper Oezcan
Q7, 24
68161 MannheimRegulatory Authority under the German Telecommunications Act (TKG)
Federal Network Agency for Electricity, Gas, Telecommunications, Post, and Railway
Tulpenfeld 4
53113 BonnTrademark NoticeLUATEL™ is a protected trademark of LUATEL GmbH.All other product names, concepts, logos, graphic elements, and terminologies are the property of LUATEL GmbH or the respective rights holders.The use of the LUATEL™ brand, or any related names, designs, or communication concepts, is permitted only with prior written authorization from LUATEL GmbH.Trademark Guidelines
LUATEL GmbH protects its trademarks, product and service names, terminologies, and visual identifiers worldwide.Any use of the LUATEL™ name that may imply partnership, authorization, or affiliation without explicit permission is strictly prohibited.Legal Notices, Disclaimer, and Copyright ©LUATEL GmbH regularly reviews all information published on its websites for accuracy, timeliness, and completeness, and updates or supplements such information when necessary without prior notice.Despite these efforts, LUATEL GmbH assumes no warranty, liability, or guarantee for the accuracy, timeliness, quality, or completeness of the information provided.
This applies equally to all external references (“hyperlinks”) included on this website, whether directly or indirectly.LUATEL GmbH assumes no responsibility for the content of any externally linked pages and excludes any civil or criminal liability arising from such content.The content, structure, design, concepts, terminologies, data models, graphics, and representations on this website are protected by copyright law.
Any use, reproduction, or distribution of content, text, text excerpts, concepts, technical descriptions, or visual materials requires prior written consent from LUATEL GmbH.
All systems, functionalities, text, images, audio materials, and conceptual representations used across the web pages of LUATEL GmbH, including all AI, Augmented Intelligence, communication, and workflow concepts, are protected intellectual property of LUATEL GmbH.Users do not acquire any rights to the content, data, or software.
Use of the content is permitted solely within the provided functionalities for personal, non-commercial purposes.
Any further use, especially commercial or content-related reproduction, requires explicit authorization from LUATEL GmbH, Mannheim.© LUATEL GmbH, Mannheim. All rights reserved.